Fluent Education Privacy Policy

Last updated: 2nd July 2026

Fluent Education Pty Ltd respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, submit an application, register your interest in TEFL support, or take part in the Fluent Education Vietnam teaching program.

Who we are

Fluent Education Pty Ltd is an Australian company supporting international teachers who want to teach English in Vietnam.

Contact details:

Fluent Education Pty Ltd
5 Melaleuca Place
Warriewood, New South Wales 2102
Sydney, Australia

Email: david@fluenteducation.com

What information we collect

We may collect personal information such as:

  • Your name

  • Email address

  • Phone number

  • Country of residence

  • Nationality

  • Date of birth

  • Education and qualification details

  • TEFL or TESOL status

  • Teaching experience

  • Employment history

  • Application form responses

  • CV, photo or video introduction, where provided

  • Passport, visa, work permit or background check information, where required for placement

  • Emergency contact details, where required for the program

  • Any information you choose to provide when contacting us

We may also collect basic website usage information, such as pages visited, browser type, device type and general location data, through cookies or analytics tools.

How we collect your information

We collect information when you:

  • Submit an application form

  • Contact us by email or through the website

  • Register your interest in a TEFL course

  • Communicate with our team before or during a placement

  • Provide documents needed for your application, visa, work permit or school placement

  • Use our website

Why we collect your information

We collect personal information so we can:

  • Respond to enquiries

  • Assess applications

  • Support applicants through the placement process

  • Help arrange teaching placements in Vietnam

  • Help with orientation, preparation and in-country support

  • Introduce applicants to relevant partners, including TEFL course providers where requested

  • Share relevant applicant details with partner schools, employers or local support teams in Vietnam

  • Meet legal, visa, work permit, safety and administrative requirements

  • Improve our website and communication

How we share your information

We only share personal information where it is needed to provide our services, support your application, or meet legal and administrative requirements.

This may include sharing information with:

  • Fluent Education team members in Australia and Vietnam

  • Partner schools or employers in Vietnam

  • Local education partners involved in teacher placement and support

  • Visa, work permit or administrative support providers

  • The TEFL Org, where you have asked us to help you with TEFL course options

  • Website, email, form, storage or CRM service providers

  • Professional advisers, where required

  • Authorities, where required by law

Some of these parties may be based outside Australia, including in Vietnam and the United Kingdom.

TEFL course enquiries

If you register your interest in TEFL support, we may share your details with The TEFL Org so they can contact you about suitable course options.

We will only do this where you have submitted your details for that purpose or have asked us to help you with TEFL course support.

How we store and protect your information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Your information may be stored in secure digital systems, email accounts, website form systems, cloud storage, CRM tools or internal records used by Fluent Education.

We only keep personal information for as long as reasonably needed for the purpose it was collected, or as required for legal, administrative or record-keeping reasons.

Accessing or correcting your information

You can contact us to request access to the personal information we hold about you.

You can also ask us to correct information if it is inaccurate, incomplete or out of date.

To make a request, email:

david@fluenteducation.com

Marketing communications

We may contact you with information about your enquiry, application or placement.

We will only send general marketing emails where you have opted in or where we are otherwise allowed to do so. You can unsubscribe from marketing emails at any time.

Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve the website experience.

You can control or disable cookies through your browser settings.

Third-party websites

Our website may include links to third-party websites, including partner websites. We are not responsible for the privacy practices or content of those websites.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it.

Email: david@fluenteducation.com

We will review your complaint and respond within a reasonable time.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this website.